Policies

Customer satisfaction is my highest priority, and these policies are to ensure all clients have the best experience possible!

​Please be sure to read all policies thoroughly! By booking your appointment with Brow Innovation, you acknowledge that you have read, understand and agree to the Cancellation Policy.

No Children Allowed:

  • Due to safety concerns, children are not permitted in the brow studio.

Payment Policy:

  • Brow Innovation accepts Venmo, PayPal, all major credit cards, debit cards and cash. No checks or money orders.

**For all appointments a “NON-REFUNDABLE booking deposit of $100 is required at the time of scheduling. This is the final step to book and hold your appointment and will be applied to the balance. **Please note that unless your booking deposit is made, your appointment is not scheduled.

CANCELLATION POLICY:

  • Please read this policy before booking an appointment at Brow Innovation. 
  • Due to the time required and set aside for your appointment, it is important for you to keep your appointment. 
  • It is also important for you to show up on time as other appointments are scheduled around your time.
  • All appointments require a 48 HOUR NOTICE to CANCEL or RESCHEDULE your appointment. Please let me know by leaving a voice mail or text at least 48 hours prior to your appointment time to cancel or reschedule. Should you fail to cancel or reschedule your appointment at least 48 hours before your scheduled appointment time, you will FORFEIT your booking deposit. I will be happy to reschedule another appointment for you, however at that time you will be required to pay another non-refundable deposit.
  • Should you cancel or reschedule your complimentary 6-8 week touch up appointment within 48 hours, or no call/no show for your appointment, you will be required to pay for your touch-up. Touch-up prices are listed in the Pricing Menu.
  • If you are over 15 minutes late to any appointment, you will be asked to reschedule, and the same policies above will apply. This is due to the fact that all clients receive thorough consultations and detailed, precise work. As a result, I will not rush your appointment or others. Therefore, if you are more than 15 minutes late to your appointment you will forfeit your deposit.